Frequently Asked Questions

Edu Version

FREE with an EDU email (For students and instructors)

You can have 3 datasets at any time in your Edu account.

Twitter Thread –  You can collect the most recent public replies to a tweet (up to 5K tweets per thread) posted over the previous 7 days, starting from the date when you initiated the data collection. To use this collector, you will need to request Twitter’s Developer account first. 

Subreddit –  You can collect public posts from a subreddit (including submissions, comments and replies) for up to 7 consecutive days, starting from the date when you initiated the data collection.

Note 1: The Edu version does not collect posts from subreddits with 10 million or more subscribers like r/askReddit. 

Note 2: While Communalytic tries to retrieve all new submissions within the specified time period, some posts in “high volume” groups (such as r/all) may be dropped due to the reddit API limitation.

Note 3: Please also note that comments and replies to submissions are collected at the end of the specified time period, so some of them may be deleted by the moderators or users, and will not be included in the final dataset.

Facebook/Instagram API – Coming Soon. To access this API, you will need to request an academic access to the Facebook’s CrowdTangle platform.

Twitter Thread – Yes, you can collect historical tweets from a thread, as long as they are public and posted within the past 7 days from when you started your data collection. 

Subreddit –  Not in the Edu version. The Pro version can collect 100 most recent threads, including submissions, comments and replies. 

Facebook/Instagram API (with a CrowdTangle account): Yes. The feature is coming soon.

We’ll keep your datasets on our server for 100 days from the end of your collection date. 

You will receive a notification 3 weeks before the expiration date and 3 days before your dataset is automatically deleted from our system.

Yes, just download your dataset from the Edu version and then import it into your Pro account as a CSV file.

Yes, you can download your datasets as a CSV file

You can also download the resulting communication network file as a GraphML file

If you’re at your limit, you’ll need to delete one of your previously collected datasets, we recommend downloading your dataset and keeping it offline before deleting it off our servers. 

You may also consider switching to the Pro platform which supports more datasets per account. 

Gruzd, A., & Mai, P. (2020). Communalytic: An Online Community Analyzer for Studying Anti-Social Behaviour Available at https://Communalytic.com

Note: For information on how to properly describe Communalytic data collection process, see the FAQ item on “What are the parameters for data collection?

Pro Version

C$289.00 For a 6-month Subscription to Support Infrastructure

You can have 50 datasets at any time in your account.

Twitter Thread –  You can collect the most recent public replies to a tweet, with no limit on the number of replies per thread, as long as they are posted within the previous 7 days, up to a maximum of 500k tweets overall per month as indicated in your Twitter’s Developer DashboardTo use this collector, you will need to request Twitter’s Developer account first.

Subreddit –  You can collect public posts from a subreddit (including submissions, comments and replies) for up to 31 consecutive days, starting from the date when you initiated the data collection.

Note 1: The Pro version can collect posts from subreddits with 10 million or more subscribers. 

Note 2: While Communalytic tries to retrieve all new submissions within the specified time period, some posts in “high volume” groups (such as r/all) may be dropped due to the reddit API limitation.

Note 3: Please also note that comments and replies to submissions are collected at the end of the specified time period, so some of them may be deleted by the moderators or users, and will not be included in the final dataset.

Facebook/Instagram API – Coming Soon. To access this API, you will need to request an academic access to the Facebook’s CrowdTangle platform.

Twitter Thread – Yes, you can collect historical tweets from a thread, as long as they are public and posted within the past 7 days from when you started your data collection. 

Subreddit –  Yes, you can collect historical posts from a given subreddit. The specified time period should not be longer than 31 days.

Facebook/Instagram API (with a CrowdTangle account): Yes. The feature is coming soon.

We’ll keep your datasets as long as your paid tier is not expired. You can extend your tier at anytime for another 6 months via the My Profile menu. 

You will receive a notification 7 days before your account’s expiration date. After your account has expired, you will have 14 days to upgrade it before your account and datasets are automatically removed from our system.

Yes, you can download your datasets as a CSV file

You can also download the resulting communication network file as a GraphML file

If you’re at your limit, you’ll need to delete one of your previously collected datasets, we recommend downloading your dataset and keeping it offline before deleting it off our servers.

Gruzd, A., & Mai, P. (2020). Communalytic: An Online Community Analyzer for Studying Anti-Social Behaviour Available at https://Communalytic.com

Note: For information on how to properly describe Communalytic data collection process, see the FAQ item on “What are the parameters for data collection?”