Frequently Asked Questions

Edu Version

You can have 3 datasets at any time in your account.

You can collect from a subreddit for 7 days.

No, the academic version does not support collection of historic posts from Reddit. 

If you’re at your limit you’ll need to delete one of your previously collected dataset, we recommend downloading your dataset and keeping it offline before deleting it off our servers.

We’ll keep your datasets on our server for 100 days from the end of your collection date. 

You will receive a notification 3 weeks before the expiration date and 3 days before your dataset is deleted from our system.

Yes, you can download your datasets as a CSV file

You can also download the resulting communication network file as a GraphML file

No, because the two platforms are hosted on different servers, it is not possible to transfer your datasets from Edu to Pro version of the system.

Pro Version

You can have 50 datasets at any time in your account.

You can collect from a subreddit for 31 days.

You can collect 100 most recent threads, including submissions, comments and replies.

If you’re at your limit you’ll need to delete one of your previously collected dataset, we recommend downloading your dataset and keeping it offline before deleting it off our servers.

We’ll keep your datasets as long as your paid tier is not expired. You can extend your tier for another 6 months at any time via the My Profile menu. 

You will receive a notification 7 days before your account’s expiration date. After your account has expired, you will have 14 days to upgrade it before your account and datasets are completely removed from our system.

Yes, you can download your datasets as a CSV file

You can also download the resulting communication network file as a GraphML file